When Kelly Blazek received a LinkedIn request from Diana Mekota, she sent an extremely rude, dismissive and short-sighted reply. In the industry she is in, she should have know to slow down, step back and not fire off an unprofessional letter like the did.
In the position of authority and in the industry that Kelly was in,she should have known better than to shoot off such an inappropriate letter to a potential applicant. Kelly could easily have made her point in a much more professional way if she was better at communicating bad new, and in the this case, a LinkedIn rejection. Had she knew how to best communicate the rejection while maintaining a good relationship with Diana, she would not have faced the backlash she did from the internet.
Based on the reasoning Kelly had, she could have worded her letter better and got her point across without being so harsh. She could have thanked Diana for reaching out to her, then give her a few reasons why LinkedIn wasn’t currently the appropriate way to connect, and wish her well with her future endeavours. This would have helped Diana have an understanding of the reasons for the refusal, softening the blow and all the while maintaining the option to have a good relationship in the future.
I have a rule I try to stick to, that you shouldn’t put in writing something you would not want the whole world to read. Had Kelly Blazek understood that theory a bit better, maybe she would not have sent such a scathing letter to Diana, she would not have faced such backlash from the internet and her public image could have been saved.